Frequently Asked Questions:

1) Why your crystal prices are so low? How about your crystal quality?

We are the direct manufacture importer and distributor, and also get larger quantity shipment to reduce the single item cost.

We guarantee the quality of our crystal products, and are proud of over hundreds of thousand pieces of quality crystal products, that have been sold since 2001.

2) How do I know it is safe to shop with you?

This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. When you place orders, the secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access by an industry leader Yahoo.

3) What forms of payment do you accept?

We accept PayPal, Visa, MasterCard, Discover, American Express credit card for domestic order.

International order: PayPal payment ONLY.

4) Why you only use USPS Priority or FedEx Ground service as a standard way of shipping?

As you know, crystal products are fragile and heavy. Our experiences indicate that USPS Priority and FedEx Ground Service can provide safe, fast, economical way of standard shipping.

5) How can I tracking my order?

After we ship the order, you will automatically receive the email notification of tracking information from carrier, or contact us.

6) How much does the cost for express shipping (next day, 2nd day, or 3rd day)?

Please refer to Shipping Info or contact us.

7) Can I make order by phone?

Surely, you can call us on (Monday - Friday) 9:30 am to 5:30 pm PST.

8) What should I do if I receive the damaged order?

We will make every effort to ship items securely. In the event that you receive a damaged item, please contact us within seven (7) days of receipt. We will make arrangement to have the damaged item be picked up and then replace you new one. Please be noted that if you chose to refund, only after we receive damaged items, your refund will be issued.

9) I have retailer store, how much are the wholesale prices?

We do NOT give the wholesale prices on the phone, please refer to Crystal Wholesale.

10) Do you accept special designed order or engraving for me?

Yes, we do for special designed crystal pieces if you have drawing or draft.

We also do engraving for crystal, please email the information about Logo (JPEG), Wording (preferred font), and contact us for the details.